Business School Essentials for Call Center Leaders

By Maggie Klenke and Penny Reynolds

Running a successful call center operation is like running a business. The leader of the business must have skills in strategic planning, organizational design, financial management and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0974417912
• ISBN13: 9780974417912
• Release Date: August 2004
• Publisher: The Call Center School Press
• Length: 248 Pages
• Weight: 1.00 lbs.