
This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace. Processes serve as a coordination mechanism, and the aim of business process management is to improve the...

This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace. Blending a strong grounding in current research with a focus on concepts and tools, it's an accessible textbook...