Business Process Management: Practical Guidelines to Successful Implementations

By Johan Nelis and John Jeston

Book Overview

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0750669217
• ISBN13: 9780750669214
• Release Date: January 2006
• Publisher: Butterworth-Heinemann
• Length: 437 Pages
• Weight: 2.30 lbs.
• Dimensions: 9.5" x 1.3" x 7.5"

Customer Reviews

Practical and Powerful

This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement. I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again. The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.

Depth of Knowledge from Experience

First BPM book that provides this level of depth. The framework described should be closely looked at by mid and large companies bringing BPM. I believe it's most beneficial to center of excellence participants, BPM project managers and executve sponsors. The maturity model described on page 300 is outstanding.

Excellent and Complete BPM Book

This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project. I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment. The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is. This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.