Building a Total Quality Culture

by Joe D. Batten

Endorsements: "This book adds a significant dimension to the current emphasis on Total Quality Management by emphasizing both the need and the means for bringing about cultural change that will ensure positive bottom line results." --George Morrisey, author of Creating Your Future: Personal Strategic Planning for Professionals "Joe Batten has done it again. His nine steps for a Total Quality Culture are right on target." --Christopher Hegarty, author...

• Format: Paperback
• Language: English
• ISBN: 1625645783
• ISBN13: 9781625645784
• Release Date: January 2014
• Publisher: Resource Publications (CA)
• Length: 98 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.2" x 7.9" x 9.8"