Broken Promises: Why Good Leaders Make Bad Decisions and How to Keep It from Happeining to You

By G. Bruce Friesen, Daniel Quinn Mills, Harvard University, et al.

Book Overview

This text examines IBM's culture and history, looking at various challenges that have faced the company. Illustrating that IBM's poor performance in the 1990s is part of a repeated pattern, it argues that IBM's biggest problems have stemmed from breaking commitments to its employees and customers.

• Format: Hardcover
• Language: English
• ISBN: 0875846548
• ISBN13: 9780875846545
• Release Date: June 1996
• Publisher: Harvard Business Review Press
• Length: 210 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.9" x 6.4" x 9.4"