Brian McNaught, who the New York Times named "the godfather of gay sensitivity training," provides the "best practice" guidance you need to understand, and effectively respond to Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) issues in your organization. Why is it a business issue? What are the best words to use? What if I have an employee who refuses to got to training because of their religious beliefs? McNaught synthesizes the most important...