Beyond TQM

By Robert L. Flood

Presents a complete analysis regarding the strengths and weaknesses of Total Quality Management (TQM) and explores the opportunities and misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games and exercises enable readers to test and develop their understanding of this contemporary management philosophy.

• Format: Hardcover
• Language: English
• ISBN: 0471939676
• ISBN13: 9780471939672
• Release Date: July 1993
• Publisher: Wiley
• Length: 303 Pages
• Weight: 1.40 lbs.
• Dimensions: 9.4" x 1.0" x 6.3"

Customer Reviews

An Out Of This World Book!

I thought i understood all the basic fundamentals of tqm. But after reading this book, i have, for the irst time, really come to know of tqm, its basics and its workings. A must for every manager in any organisation... two thumbs up!