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Beyond Blame: Learning from Failure and Success
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Beyond Blame: Learning from Failure and Success 1491906413 Book Cover

Beyond Blame: Learning from Failure and Success

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Edition Description

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes...

Edition Details
Format:Paperback
Language:English
ISBN:1491906413
Format: Paperback
Condition:
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