Best Practice Guide for Customer Service Managers: An Activity-based Workbook for Leaders of Teams That Strive for Service Excellence (Customer Service Best Practice Guides)

By Stephanie E. Edwards and Trevor G. Arden

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• Format: Paperback
• Language: English
• ISBN: 0954874420
• ISBN13: 9780954874421
• Release Date: March 2009
• Publisher: Customer 1st International
• Length: 248 Pages
• Weight: 1.94 lbs.