The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The services under the responsibility of the Infrastructure Manager are typically the underpinning (or supporting) services, or infrastructure, that enable the delivery of customer-facing IT services.
In simple terms, the Infrastructure Manager is responsible for everything between the wall jack and the handoff to the internet service provider. This practice is known as Infrastructure Management.
Whether you are a new Infrastructure Manager or you are hoping to move up into that role, this book provides a prescriptive description of what it takes to be successful in that role. It provides a roadmap to assist you in determining what needs to be your immediate areas of focus, how to navigate relationships, manage your staff, maximize the value you deliver, and deal with company politics and the inevitable landmines they entail.
The book describes how you will build both short and long-term plans and execute on those plans. It is about managing technology and technology teams, IT budgets, Risk, Assets, and large IT projects.