In his debut, Be my GUEST: A guide for creating an ultimate service experience, Jeffrey shares his personal formula for providing customer service excellence. Through complete comprehension and precise execution, Jeffrey entrusts his method will ensure that GUEST service professionals leave their GUESTs with an exemplary experience.The focus of this consolidated work is to develop and/or exemplify five essential elements of creating an ultimate GUEST experience: Greeting, Undivided Attention, Empathize, Solution, Thanks. The underlying intent, upon the mastery of these five fundamentals, is to produce the most effective and desirable GUEST service professionals possible.Be my GUEST: A guide for creating an ultimate service experience, will take leaders on a journey that will simplify the widely broached topic of customer service which affects their companies and/or organizations daily.
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