Batteries Included!: Creating Legendary Service

By Nigel Barlow

The last two decades have seen the rise and rise of the service economy, where image, and customer perceptions - are crucially important in building a successful business. Rarely do we buy a hard,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0712680632
• ISBN13: 9780712680639
• Release Date: May 2000
• Publisher: Random House UK
• Length: 268 Pages
• Weight: 1.19 lbs.
• Dimensions: 9.3" x 1.0" x 6.3"