AWWA G420-17 Communications and Customer Relations

By Awwa

The purpose of this standard is to define the minimum requirements for establishing an effective communication and customer relations plan for a water and/or wastewater utility. An effective plan enhances the general public perception of the utility through frequent and focused communication with utility customers and stakeholders. Among the many benefits of a communication and customer relations plan are increased understanding and support of sustainable rate structures; greater tolerance for service interruptions; better cooperation to keep construction projects on schedule; and improved response to customer-billing issues, resulting in timely payment of bills._x000d_
This standard can be referenced in establishing and maintaining an effective communication and customer relations plan for water and/or wastewater utilities. Because each utility's issues, audiences, and organizational structure are unique, this standard provides broad guidelines. Referencing these guidelines, a utility should thoughtfully and strategically design a communication and customer relations plan that meets the utility's needs. _x000d_
Downloadableversions of current and historical standards are also available.

• Format: Paperback
• Language: English
• ISBN: 162576233X
• ISBN13: 9781625762337
• Release Date: July 2017
• Publisher: American Water Works Association
• Weight: 1.16 lbs.
• Dimensions: 6.0" x 9.0"