Authority Under Pressure: Why Governance Breaks When It Matters Most
When a critical decision cannot wait, who actually has the authority to make it?
Most organisations have governance frameworks, escalation procedures and named decision owners. Yet when incidents escalate, services fail or uncertainty increases, those arrangements can become surprisingly fragile.
Authority Under Pressure examines why this happens and what organisations can do to make decision authority more dependable.
Through the realities of operational incidents, governance breakdowns and high-pressure decisions, the book helps readers understand:
Where formal ownership and actual decision authority diverge.
Why escalation can become slower precisely when speed matters most.
How unclear accountability creates operational risk.
What makes governance more resilient under pressure.
How to recognise weaknesses before the next critical decision exposes them.
For service management leaders, incident managers, governance professionals and executives responsible for decisions that cannot wait.
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