Authentic Customer Centricity

By Alkhatani Saad Zafer

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity.

In this book, Dr. Zafer has provided a sorely needed guidebook for executives to become a successful customer centric company. He shows us how companies can deliver a superior customer experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior customer experience in a sustainable way.

• Format: Paperback
• Language: English
• ISBN: 1623969123
• ISBN13: 9781623969127
• Release Date: June 2015
• Publisher: Information Age Publishing
• Length: 118 Pages
• Weight: 0.39 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"