At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

By Hal B. Becker

Customer service woes that2ll make you laugh out loud -and cringe in fear Let2s face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up side-the book features companies which are the best at meeting customers2 needs and giving hassle-free help (rather than a lot of lip). "Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep customers."-Ray Gross, Senior Vice President, ADT Security Services "Hal Becker2s new book is a classic about customer service. It has given me a lot to think about and a new motivation to always satisfy the customer."-Pat Williams, General Manager, Orlando Magic "This is a great book for anyone whose livelihood depends on serving consumers or customers. Those who manage service environments would do well to require their employees to read these instructive stories. It2s a fun way to do important training."-Joel Hyatt, Founder, Hyatt Legal Services "Hal Becker2s creative 2what should be done2 approach makes the anecdotal stories a unique training book on customer service, one that is entertaining and educational."-Peter T. Gaugn, President & CEO, PIP Printing

• Format: Paperback
• Language: English
• ISBN: 0471255424
• ISBN13: 9780471255420
• Release Date: September 1998
• Publisher: John Wiley & Sons Inc
• Length: 256 Pages
• Weight: 0.94 lbs.
• Dimensions: 9.3" x 0.8" x 6.0"

Customer Reviews

Wonderful Read

I work in Customer Service and have been reading a lot of Customer Service related books. I really enjoyed reading this book. It is insightful and funny at the same time. And as many times as the author mentioned his first book, that makes me want to go out and buy it also. I would recommend this book to anyone working with the public.

Now this is great service!

Hal Becker has done it again! At Your Service is a great book describing the ups and downs of customer service. Even though every one talks a good game, Hal shows that only some are able to deliver. The book is funny, interesting, and thought provoking. I recommend it to any student of marketing, business, or human nature. It's sure to become a classic. Way to go Hal.