Assessment of Users' Trust and Satisfaction On E-Commerce Services

By Temitope Ayanwuyi

Over the past few decades, e-commerce has been growing at a very fast pace, however a number of challenges in the use of e-commerce services have affected users trust and satisfaction. In view of this, the study investigated users trust and satisfaction on e-commerce services among students in University of Ilorin, Kwara State, Nigeria. The objectives of the study were to: assess level of trust in the use of e-commerce services; find out level of satisfaction in the use of e-commerce services; determine the frequency of use of selected ecommerce sites; identify the factors that affect users trusts and satisfaction in the use of ecommerce services, and identify the challenges faced in the use of e-commerce services among students of University of Ilorin, Kwara State, Nigeria.

• Format: Paperback
• Language: English
• ISBN: 6206159000
• ISBN13: 9786206159001
• Release Date: April 2023
• Publisher: LAP Lambert Academic Publishing
• Length: 64 Pages
• Weight: 0.23 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"