
This book, first published in 1992, explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It is a call for librarians to actively adopt performance measures and learn how to work with the results. It analyses...

This book, first published in 1992, explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It analyses a wealth of assessment methods that librarians use to collect data and create standards that are practical...