Assertively Managing Difficult People: Learn how to manage difficult people with confidence and assertiveness

By Andrew D. Pope

Do you want to learn to manage "difficult" people more assertively at work? This book can show you how.We encounter difficult people every day and they can create a lot of stress. They can ruin our day in a heartbeat. These difficult people are the ones who exhibit behaviours, communication styles and influencing styles which can wreak havoc with your life, the lives of your staff and which can even affect the success of whole organisations depending on the position they are in.It can be bad enough working with or being around such people but what about actually managing them? What if you are a management novice?Of course, managing some difficult personalities can terrify even the most confident and experienced managers and supervisors. Is it not simply easier just to bypass them and hope someone else does the work? Anything for a quiet life right? No, not really.Sometimes the stakes are high. You are the manager and you need to manage. What if you lack experience and confidence as a manager or supervisor and your position depends on getting these "difficult" people to perform and grow or join with the team and do their share of the work? The stress can build. Do you lie awake at night dreading your next day at work? What do you do to turn this situation around?Are you a newly promoted manager or supervisor? Have you ever had to deal with such people yourself? You want to do a good job but do you know the best ways to handle difficult staff?You also have to manage your own position within the organisation so care must be taken to work effectively within the organisational constraints of policy, politics and hierarchy.Have you been in your management position for a short while yet still feel you lack the practical skills and experience to deal effectively with these difficult types? Don't let them hold you back.You might even have been a manager for a while yet you still worry about the right way to go about it. You're not alone. We all have our strong areas and we all have areas we could improve on. If any of the above applies to you then you should definitely be reading and acting on the contents of this guide. It is part of a whole series aimed squarely at new, inexperienced or keen to improve managers and supervisors. Amongst other things, by the end of this: You'll understand why some people are considered more "difficult" to work with than others You'll find out more about the often mentioned but seldom explained concept of assertiveness and how to be an assertive manager You'll learn to identify the influencing styles of three main "difficult" personality types You'll take away lots of practical transferable tools and techniques to deal with some specific examples of the more aggressive, passive-aggressive and passive personalities You'll get a practical and super-effective strategy to help you plan for your success when starting to use these tools and techniques You'll be a lot more confident and happy in your new managerial or supervisory role and the people around you will see and appreciate the many positive changes. In case you're wondering who this Andrew D. Pope character is, please allow me to introduce myself.I'm a professional author, speaker, coach, trainer and verbal communication consultant. I run my own successful business based in South Wales, UK. Everything I do in my life and work is about helping people with emotional resilience, life balance and effective communication. Life is always a work in progress.Developing your options and your abilities to communicate effectively with your staff and teams will give you real confidence and you'll be well on your way to managerial excellence.

• Format: Paperback
• Language: English
• ISBN: 1521494584
• ISBN13: 9781521494585
• Release Date: June 2017
• Publisher: Independently published
• Length: 121 Pages
• Weight: 0.43 lbs.
• Dimensions: 8.0" x 0.3" x 5.3"