Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction

By Barbara Rollin

It's the simplest technique imaginable, and it can save you hours of your time, hundreds of headaches, and thousands of dollars. Barbara Rollin has saved a small fortune by using a technique that is so simple, so easy, that anyone can do it. By using the power of "Asking," Barbara Rollin has gotten refunds, discounts, deals, lower prices, and customer satisfaction beyond her wildest dreams. In Ask! you will learn her strategies to: -Get credit card companies to lower your interest rates -Make stores pay for your time when deliveries are late -Get hotels to lower their room rates upon check-in -Receive refunds for disappointing merchandise-even years later -Learn to ask for and get better medical care -Stop accepting anything less than a totally satisfying restaurant meal -Return anything to a store-even if they have a "no returns" policy -And much more! Barbara Rollin has learned in her years of steadily more audacious "Asking" that companies will comply-usually with a smile. Everyone has the power to "Ask" for satisfaction, without whining or complaining. The stories and anecdotes in Ask! will demonstrate that power to you, so that you can begin getting more than you ever dreamed possible through these simple techniques.

• Format: Paperback
• Language: English
• ISBN: 0312283881
• ISBN13: 9780312283889
• Release Date: November 2001
• Publisher: St. Martin's Griffin
• Length: 224 Pages
• Weight: 0.55 lbs.
• Dimensions: 8.6" x 0.7" x 5.1"

Customer Reviews

Dynamic, Hilarious, Revolutionary

This book leaves nothing unchallenged. Barbara does NOT take No for an answer. She probes and questions till businesses are worn down and give her what she wants. She's not intimidated by their usual tactics -- "It's not company policy," "No one has ever asked before--" yadda, yadda. She's daring and audacious and shows us how we can ask too, without changing or going through a special program. Just by reading the book, you get empowered and start Asking, not being cowed and intimidated. The bullets on the cover don't do the book justice. It's a lot more than getting deals, but an empowerment and a way to not feel helpless in the marketplace. Plus, the book is such fun and easy to read.

Ask away!

This book has absolutely revolutionized my life. It has completely inspired me to speak up and ASK! My first breakthrough was in a local restaurant where I had received miserable service. I asked the manager for a discount on my meal and he in turn presented me with a coupon for a free dinner for two. Wow! It gives you a real feeling of satisifaction and accomplishment.

Since you ASKed . . .

I'll tell you that I really liked this book. It provides a whole different view of your role as a consumer, and in effect, how to change the business/customer relationship into a positive one. I learned how to communicate more effectively with stores, banks, manufacturers and service providers so that I can get the most for my money. Rollin gives specific tips on the types of things to ask for (better interest on savings accounts; better rates or rooms at hotels), and explains how to do it in an effective way. ASK is very funny with plenty of real-life examples that you can begin using immediately. I highly recommend this book; I'll be buying a bunch to give as holiday gifts.

Entertaining and Practical

I will now have the courage to "speak up" when I don't feel I received service or product for value. With cleverness and wit, Ms. Rollin clearly defines what we should expect and receive as consumers. Every situation she describes is real life consumerism.

Fun to read, and I saved the cost of the book already!

If you buy only one book this year, buy Ask! Not only will it help you save tons of money, but the book is hilarious. Rollin's escapades get more and more daring. you keep reading to find out what's she's going to do next. Rollin has an interesting new take on how to deal with consumer hassles, as reflected in her title. She does a careful analysis of us vs. big business, why we behave like we do an how we can adopt new ways to have successful dealings as consumers.The best part is that I've already saved some money as a result of these techniques. I lowered my monthly home alarm bill by finding the right person and then ASKing nicely.