Artificial Intelligence for Customer Relationship Management: Keeping Customers Informed (Human–Computer Interaction Series)

By Boris Galitsky

Introduction.- Distributional Semantics for CRM: Making word2vec Models Robust by Structurizing Them.- Employing Abstract Meaning Representation to Lay the Last Mile towards Reading Comprehension.- Summarized Logical Forms for Controlled Question Answering.- Summarized Logical Forms based on Abstract Meaning Representation and Discourse Trees.- Acquiring New Definitions of Entities.- Inferring Logical Clauses for Answering Complex Multi-hop Open Domain Questions.- Managing Customer Relations in an Explainable Way.- Recognizing Abstract Classes of Text Based on Discourse.- Conversational Explainability for CRM

• Format: Hardcover
• Language: English
• ISBN: 3030521664
• ISBN13: 9783030521660
• Release Date: December 2020
• Publisher: Springer
• Length: 445 Pages
• Weight: 1.80 lbs.
• Dimensions: 1.0" x 6.1" x 9.2"