She talks of a before and after 9/11. "Traveling in the US and elsewhere, today, in a post September 11, 2001 environment, means preparing mentally to deal with a degree of anxiety individuals did not experience in times past..." "What is to be noted regarding 9/11 is the agreement this event imprinted the work environment noticeably. Burke contended after 9/11, not playing by the old rules almost became acceptable, changing the employment contract...