
Student Resources (click here for access) Instructor Resources: Test bank, PowerPoint slides, teaching tips, web links, and answers to exercises and practice labs in the textbook. Stakeholders at all levels of a healthcare system have a vested interest in improving quality and...

The COVID-19 pandemic exposed the flaws in patient care delivery in many healthcare organizations. Hospitals scrambled to deal with inadequate supplies of ventilators and personal protective equipment while simultaneously combating the inefficiencies inherent in their existing...


