
The emphasis of the book is applied, it provides and contrasts concrete examples of what we do in our interventions in a variety of situations. The chapters present descriptions of programs that influence emotional knowledge and social effectiveness more generally.

The explosion of research on emotional intelligence (EI) in the past decade has provided increasing evidence that EI can be measured reliably and can be useful in predicting important outcomes, such as managerial effectiveness and relationship quality. Naturally, people...