An Education in Service Management: A guide to building a successful service management career and delivering organisational success

By David Barrow

An Education in Service Management - A guide to building a successful service management career and delivering organisational success

IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;ITSM roles vary from service desk analyst to chief technology officer or consultant; andAs a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

• Format: Hardcover
• Language: English
• ISBN: 1787785610
• ISBN13: 9781787785618
• Release Date: December 2023
• Publisher: Itgp
• Length: 278 Pages
• Weight: 1.04 lbs.
• Dimensions: 0.9" x 5.5" x 8.5"