Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations

By Alan Dutka

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• Format: Paperback
• Language: English
• ISBN: 0844235865
• ISBN13: 9780844235868
• Release Date: July 1995
• Publisher: Ntc Pub Group
• Length: 220 Pages
• Weight: 0.85 lbs.
• Dimensions: 9.0" x 0.8" x 6.0"

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