AIRLINE INDUSTRY: RELATIONSHIP BETWEEN PERCEIVED SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIOR INTENTION IN AIRLINE INDUSTRY

By Sangeetha Balasubramaniam

Service quality has become prime part of all highly developed organization s strategic plan. Higher attention on service quality has resulted in increasing profit of an organization. Airline services... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3844382755
• ISBN13: 9783844382754
• Release Date: June 2011
• Publisher: LAP Lambert Academic Publishing
• Length: 156 Pages
• Weight: 0.52 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"