Terry Ravenscroft is one of the world's most troublesome passengers, if his letters are to be believed. "But are they?" He is probably the only man who has ever requested the recipe for an airline's... This description may be from another edition of this product.
I needed a good laugh. Reading this book in under 3 hours provided it. I certainly believe that the letters are real (or else the book could not have been published without the various airlines' consent ) . T. Ravenscourt's brilliant idea was to write to several airlines, making up far-fetched demands or with argumentative situations, and wait for their reply. To these he would respond again and again, seeing how far he could stretch it and get away with. I suspect that the patience of most Customer Relations departments with this particular passenger was tested several times! I can see the initial laughs after receiving the first letter and eyes-rolling-nostrils-snorting (or fuming) later on as "you know that passenger, Ravenscourt, you won't believe it, he wrote again, what DOES he want, listen to this!..." upon receiving yet another letter. Granted that some of the missives are perhaps bordering offensive, I still think that this book should be taken for what it is, i.e. a well crafted, humorous, cheerful piece of work. It could brighten a rainy day or be the perfect travelling companion, especially if you are flying. So have a safe trip and enjoy!
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