Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services

Bys: Mary C. Lacity and leslie p. willcocks

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.

• Format: Hardcover
• Language: English
• ISBN: 1137005572
• ISBN13: 9781137005571
• Release Date: May 2012
• Publisher: Palgrave MacMillan
• Length: 251 Pages
• Weight: 1.25 lbs.
• Dimensions: 0.9" x 6.1" x 9.2"