Add Value or Stay Home

By Howard E. Hyden

"Outside-In" is a way of thinking. It's not customer service! It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view?... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0983916306
• ISBN13: 9780983916307
• Release Date: November 2011
• Publisher: Center for Customer Focus
• Length: 206 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"