Achieving IT Service Quality: The Opposite of Luck

By Mike Hagan, Christophe DeMoss, Chris Oleson

Many IT organizations suffer from poor system and service quality with costly consequences. Every day it seems there's a new media report of a system failure damaging a company's bottom line or... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0982314027
• ISBN13: 9780982314029
• Release Date: January 2009
• Publisher: Synergy Books
• Length: 274 Pages
• Weight: 1.16 lbs.
• Dimensions: 9.0" x 0.8" x 7.3"