Making Metrics Work

By Jenny Dugmore

This book covers Budgeting and accounting for IT services based on clause 6.4 of ISO/IEC 20000. It introduces financial terms that may be unfamiliar to service management specialists, which will help... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0580474607
• ISBN13: 9780580474606
• Release Date: December 2006
• Publisher: Institution of Engineering & Technology
• Length: 99 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.2" x 6.1" x 9.2"