Why People Matter

By Jenny Dugmore and Shirley Lacy

Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0580474593
• ISBN13: 9780580474590
• Release Date: December 2006
• Publisher: Institution of Engineering & Technology
• Length: 91 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.2" x 6.2" x 9.1"