Achieving Excellence in Guest Service

By Josephine Ive

This manual is designed to help service staff wherever guest service is important. It contains ideas and information on each aspect of guest service from forms of address, decoding airline tickets and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1862504849
• ISBN13: 9781862504844
• Release Date: January 2008
• Publisher: Prentice Hall
• Length: 262 Pages
• Weight: 1.07 lbs.
• Dimensions: 9.6" x 0.7" x 6.7"