1 Consumer Protection in B2C E-Commerce: Enhancing Consumer Confidence.- 2 Access to Justice: A Goal for Consumer Protection.- 3 Towards a Multidimensional Approach to Access to Justice: Setting a Framework for Consumer Protection in B2C E-Commerce.- 4 Substantive Mechanisms for Achieving Access to Justice.- 5 Procedural Mechanisms for Achieving Access to Justice.- 6 Transnational B2C E-Commerce: Legal Harmonization and the Need for a "Second Best Option".- 7 Improving Consumers' Access to Justice in B2C E-Commerce: Private Ordering and State as Intermediary.
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