
This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It provides fresh thinking that re-examines previous writings in this area, presents new experimental designs and results,...

This book, first published in 1992, establishes a theoretical base for access services while also suggesting connections between theory and practice. It re-examines previous writings in this area, presents new experimental designs and results, creates contemporary organizational...
