A Survey of Business Process Outsourcing Workers in Chennai On Coping with Stress at Work

By C Miya

Business Process Outsourcing (BPO) is one of the most promising and

fastest growing industrial segments in the Information Technology

Enabled Services (ITES) industry. It is a strategy that promotes in a

unique way either by putting-in new technology or applying existing

technology to improve a process. India has witnessed tremendous

developments in the field of communication, power and software, making

it a global hub and a popular outsourcing destination for manufacturers.

BPO players concentrate heavily on voice-related tasks, with 70% of the

work related to making and taking calls on activities spanning customer

care to technology helpdesks. The 400 odd companies that make up the

fabric of the Indian BPO industry span a fairly broad range of industries.

• Format: Paperback
• Language: English
• ISBN: 1805256343
• ISBN13: 9781805256342
• Release Date: May 2023
• Publisher: C.Miya
• Length: 462 Pages
• Weight: 1.48 lbs.
• Dimensions: 1.0" x 6.0" x 9.0"