A Practical Guide to Research and Services with Hidden Populations

By Lloyd Goldsamt, Stephanie Tortu, Rahul Hamid

When the going's tough, companies that survive will be those that build the greatest loyalty--by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today,... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0205274889
• ISBN13: 9780205274888
• Release Date: July 2001
• Publisher: Allyn & Bacon
• Length: 240 Pages
• Weight: 1.25 lbs.
• Dimensions: 9.3" x 0.9" x 6.3"