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A Practical Guide to Call Center Technology: Se...
Edition Description
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Edition Details
Format:Paperback
Language:English
ISBN:1578200946
Format: Paperback
Condition:
$
69.99
A Practical Guide to Call Center Technology: Se...
Edition Description
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase...
Edition Details
Format:Hardcover
Language:English
ISBN:1138412546
Format: Hardcover
Condition:
$
280.00
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