A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"

By Ken Dawson

Book Overview

"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0595122590
• ISBN13: 9780595122592
• Release Date: September 2000
• Publisher: iUniverse
• Length: 124 Pages
• Weight: 0.43 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"

Customer Reviews

Consistent Practices Need in the Industry

Ken has done a great job in taking an important process of any customer service organization and giving it structure and repeatbility! Doing customer recovery well is critical to driving customer loyalty and advocacy. Thanks Ken!