New American TQM

by Alan Graham, Shōji Shiba, Shoji Shiba, et al.

Book Overview

An explanation of TQM theory and implementation. Case studies, anecdotes, illustrations, and examples from many profitable companies. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1563270323
• ISBN13: 9781563270321
• Release Date: August 1993
• Publisher: Productivity Press
• Length: 574 Pages
• Weight: 2.00 lbs.
• Dimensions: 1.7" x 6.3" x 9.3"

Customer Reviews

A real practical TQM book

This book has provided a very practical TQM framework, both for the concepts and the implementation. The book very well describes how to adopt and practise the Customer Focus concept, a component of TQM, by using well explained standard steps and real world examples. The best thing about this book, however, is that it has been written with the very common English so that it is not too difficult to understand by those using English as their second language.

TQM for XXI century

Nice review of the very best practices of total quality management. Grat number of dramatic samples of quality tools use. Recomanded to professional of quality business.