A Culture of Service ... Creating Customer Service That Lasts

by David E. Reed

Book Overview

Two things ultimately separate successful organizations from all others - leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0978813790
• ISBN13: 9780978813796
• Release Date: August 2007
• Publisher: CornerStone Leadership Institute
• Length: 112 Pages
• Weight: 0.25 lbs.

Customer Reviews

Everyone should read this

This is the most straight forward common sense approach to "Customer Service" I have ever seen. very down to earth solid concepts, My company already has most in practice but will be reinforcing and refining with ideas from this book. My company is not where most are however, we are thriving even in this economy because we have practiced a lot of these ideas for 25 years. only downside to this book is the slight religious undertones, and outright religion when researching farther into the author. Concepts are fantastic, a book you can hand to everyone in the company