A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

by Janelle Barlow and Victoria Holtz

Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.

A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable...

• Format: Paperback
• Language: English
• ISBN: 1523002972
• ISBN13: 9781523002979
• Release Date: November 2022
• Publisher: Berrett-Koehler Publishers
• Length: 256 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.8" x 5.9" x 8.9"