A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty

by Janelle Barlow

Book Overview

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback--not to mention your...

• Format: Paperback
• Language: English
• ISBN: 152300293X
• ISBN13: 9781523002931
• Release Date: November 2022
• Publisher: Berrett-Koehler Publishers
• Length: 224 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.6" x 5.9" x 8.9"