55 Steps to Outrageous Service

By Greg Hatcher

Book Overview

Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0967605504
• ISBN13: 9780967605500
• Release Date: November 1999
• Publisher: Tiger Books
• Length: 190 Pages
• Weight: 0.98 lbs.
• Dimensions: 9.2" x 0.8" x 6.2"

Customer Reviews

Outrageous Book!

Greg Hatcher is a Local Business Man in the Central ArkansasArea. I saw the book at a local store and was surprised by the...cover price. I almost did not purchase, but after reading the first 5 or 6 Steps while browsing, I was hooked. My wife stole the book for the evening and read it in one sitting. After getting the book in my own hands I liked almost everything inside and the ideas presented... I am making it required reading for my staff. I loved the chapters titled: On Your Worst Day You Must Still Be Very Good, Our Attitude is the Difference, Honesty is the Best Policy, Five Thank You Notes Per Week, Donuts in the Morning & Cookies in the Afternoon, Holiday Cards, Expressions of Sympathy, Birthday Cards, Employee Birthdays & Anniversaries, Write It Down, Fax Information On Your Company Prior to Your Arrival and much, much more. Order Two Copies and give one to a friend or co-worker. Super Book!

Implement today!

The thing I like about this book is that anyone can read it and implement some of the concepts immediately. There is no question that if you follow even a portion of Greg's plan you will improve your results.

Outrageous Indeed.

A friend sent me this book. I have no idea why. After reading it I can say that the ideas Mr. Hatcher illustrated are good ones. The book does not flow as well as it could, but then again it speaks from a person-to-person level. It's easy to see why he is so successful.

Every Salesman should read this book!

I recommend you have a notebook and a pen near you when reading "55 Steps to Outrageous Service". Greg's advice jump starts your mind and ideas about how to improve your own business start to flow.