320 Multiple Choice Questions with Answers on SAP CRM Service

By Blake Tech

320 Multiple Choice Questions with Answers on SAP CRM Service

The Book covers the following:

1. Introduction covering Overview of SAP CRM Service Module, Importance of learning SAP CRM Service Module, Brief history of SAP CRM Service Module - 30 Questions

2. Setting Up SAP CRM Service Module covering Installation and configuration of SAP CRM Service Module, User roles and authorizations, Integration of SAP CRM Service with other SAP modules - 30 Questions

3. SAP CRM Service Features covering Case management, Service order management, Contract management, Installed base management, Service level agreement (SLA) management, Service confirmation and billing, Resource and capacity planning - 70 Questions

4. SAP CRM Service Process covering Incident management, Problem management, Change management, Knowledge management, Service request management - 50 Questions

5. SAP CRM Service Analytics and Reporting covering Service level reporting, Resource utilization reporting, Customer satisfaction reporting, Knowledge base reporting - 40 Questions

6. SAP CRM Service Management covering Service team management, Service performance management, Service contract negotiation and management, Service billing and pricing - 40 Questions

7. Integration of SAP CRM Service with Other SAP Modules covering Integration with SAP CRM Sales Module, Integration with SAP CRM Marketing Module, Integration with SAP ERP modules - 30 Questions

8. Tips and Tricks for Optimizing the Use of SAP CRM Service Module covering Utilizing customization features, Utilizing integration features, Utilizing reporting features - 30 Questions

• Format: Paperback
• Language: English
• ISBN: B0C6VYRDTC
• ISBN13: 9798396820319
• Release Date: June 2023
• Publisher: Independently Published
• Length: 140 Pages
• Weight: 0.43 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"