301 Great Customer Service Ideas: From America's Most Innovative Small Companies (301 Series)

By Harvey MacKay

The third book in Inc.'s bestselling series breaks down a big subject into manageable pieces. The ideas presented come from some of America's most successful and innovative companies. This is a... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1880394332
• ISBN13: 9781880394335
• Release Date: January 1997
• Publisher: Inc. Publishing
• Length: 351 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.8" x 6.1" x 7.4"

Customer Reviews

Filled with ideas that are both practical and inspiring!

This book delivers on its promises. Each page contains one case study of a customer service idea that was implemented by a small business. Of the 301 ideas, many, many of them were directly applicable to my company, and those that weren't serve as a good basis for brainstorming. Reading through the case studies is inspiring as well, since the business owners typically also report on the positive feedback they've received (or increased profits earned) after implementing their idea. Since purchasing this book, we have purchased one copy for each of our 3 locations, and instituted a program for implementing the ideas. Each month, one employee per location is in charge of choosing and idea from the book (or inspired by the book) and implementing it. Highly recommended. Other books can inspire managers to have the DESIRE to improve customer service - this book gives you practical ideas for IMPLEMENTING improved customer service.