12 Secrets of Unforgettable Customer Care

By Eileen O. Brownell

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• Format: Paperback
• ISBN: 096681682X
• ISBN13: 9780966816822
• Release Date: March 2000
• Publisher: Star Publications
• Length: 192 Pages
• Weight: 0.50 lbs.

Customer Reviews

Great Tips You Can Use NOW!

This book is full of useful information that you can put to use immediately! I found it very helpful in training front-line people in how to keep a customer focus each and every day. In addition, there are helpful guides at the end of each chapter. Management will also find the book a handy way to sustain an environment that makes it easy for employees to create a customer-friendly transaction, every time.I highly recommend this book!

Practical, Informative, Must Have!

If you're looking for strategic but practical suggestions on how to improve customer service, this is the book for you. Real world solutions for common problems that work. Very highly recommended.