101 Quick Tips: Create A Great Customer Experience (Penguin Original)

By Debbie Mayo-Smith and Ian Brooks

101 Quick Tips: Create a Great Customer Experience brings together two of the most respected and accomplished customer service exponents in New Zealand. This is top tips for communication, acquiring and maintaining customers and promoting excellence within your organisation.

• Format: Paperback
• Language: English
• ISBN: 0143008870
• ISBN13: 9780143008873
• Release Date: July 2009
• Publisher: Penguin Global
• Length: 320 Pages
• Weight: 0.45 lbs.
• Dimensions: 6.4" x 0.4" x 5.5"
• Age Range: 18 years and up
• Grade Range: Grade 12 and higher