10 Steps to Successful Customer Service

By Maxine Kamin

Book Overview

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.

The 10 Steps to creating spectacular customer service Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction--Be Positive Step 6: Aggressively Solve Problems--the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer

• Format: Paperback
• Language: English
• ISBN: 1562865900
• ISBN13: 9781562865900
• Release Date: February 2010
• Publisher: ASTD
• Length: 192 Pages
• Weight: 0.85 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"